NextGen Campus (Pvt) Ltd Policies

Refund Policy

Thank you for choosing NextGen Campus (Pvt) Ltd. We value your satisfaction and strive to provide you with the best educational experience possible. If, for any reason, you are not completely satisfied with our courses, diploma courses, or degree programs, we are here to help.

Refund Requests

We accept requests for refunds within 30 days from the date of enroll. To be eligible for a refund, the course or program must be unused, and the request must be made before the commencement of the course.

Refunds

Once we receive your refund request, we will inspect the details and notify you of the status of your refund. If your refund is approved, we will initiate a refund to your original method of payment. Please note that the refund amount will exclude any administrative fees incurred during the initial enroll.

Exchanges

If you would like to exchange your enrollment for a different course, diploma, or degree program, please contact our customer support team within 30 days of enroll. We will provide you with further instructions on how to proceed with the exchange.

Non-Refundable Items

Certain services are non-refundable. These include:
- Gift courses
- Downloadable course materials
- Personalized or custom-made courses
- Services that have already commenced

Processing Time

Refunds and exchanges will be processed within 10 business days after we receive your request. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact our customer support team at [contact details]. We are here to assist you and ensure your experience with us is enjoyable and hassle-free.

Privacy Policy

At NextGen Campus (Pvt) Ltd, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or enroll in our courses, diploma courses, or degree programs on our website. By using our website, you consent to the practices described in this policy.

Information We Collect

When you visit our website, we may collect certain information about you, including:
- Personal identification information (such as your name, email address, and phone number) provided voluntarily by you during the registration or checkout process.
- Payment and billing information necessary to process your orders, including credit card details, which are securely handled by trusted third-party payment processors.
- Browsing information, such as your IP address, browser type, and device information, collected automatically using cookies and similar technologies.

Use of Information

We may use the collected information for the following purposes:
- To process and fulfill your course enrollments, including any necessary administrative tasks.
- To communicate with you regarding your enrollments, provide customer support, and respond to inquiries or requests.
- To personalize your learning experience and present relevant course recommendations and promotions.
- To improve our website, courses, and services based on your feedback and browsing patterns.
- To detect and prevent fraud, unauthorized activities, and abuse of our website.

Information Sharing

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- Trusted service providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering services. These providers are contractually obligated to handle your data securely and confidentially.
- Legal requirements: We may disclose your information if required to do so by law or in response to valid legal requests or orders.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and gather information about your preferences and interactions with our website. You have the option to disable cookies through your browser settings, but this may limit certain features and functionality of our website.

Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us at [contact details].

Terms and Conditions

Welcome to NextGen Campus (Pvt) Ltd. These Terms and Conditions govern your use of our website and the enrollment in our courses, diploma courses, and degree programs. By accessing and using our website, you agree to comply with these terms. Please read them carefully before proceeding with any transactions.

Use of the Website

1. 
   You must be at least 18 years old to use our website or enroll in our courses.
   b. You are responsible for maintaining the confidentiality of your account information, including your username and password.
   c. You agree to provide accurate and current information during the registration and checkout process.
   d. You may not use our website for any unlawful or unauthorized purposes.
   
   

Course Information and Pricing

1. 
   We strive to provide accurate course descriptions, images, and pricing information. However, we do not guarantee the accuracy or completeness of such information.
   b. Prices are subject to change without notice. Any promotions or discounts are valid for a limited time and may be subject to additional terms and conditions.
   
   

Enrollments and Payments

1. 
   By enrolling in a course on our website, you are making an offer to enroll the selected course or program.
   b. We reserve the right to refuse or cancel any enrollment for any reason, including but not limited to course availability, errors in pricing or course information, or suspected fraudulent activity.
   c. You agree to provide valid and up-to-date payment information and authorize us to charge the total order amount, including applicable taxes and fees, to your chosen payment method.
   d. We use trusted third-party payment processors to handle your payment information securely. We do not store or have access to your full payment details.
   
   

Course Delivery

1. 
   We will make reasonable efforts to ensure timely delivery of course materials and access.
   b. Delivery times provided are estimates and may vary based on your location and other factors.
   
   

Returns and Refunds

1. 
   Our Returns and Refund Policy governs the process and conditions for refunding courses and programs. Please refer to the policy provided on our website for more information.
   
   

Intellectual Property

1. 
   All content and materials on our website, including but not limited to text, images, logos, and graphics, are protected by intellectual property rights and are the property of NextGen Campus (Pvt) Ltd or its licensors.
   b. You may not use, reproduce, distribute, or modify any content from our website without our prior written consent.
   
   

Limitation of Liability

1. 
   In no event shall NextGen Campus (Pvt) Ltd, its directors, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the enrollment in and use of our courses and programs.
   b. We make no warranties or representations, express or implied, regarding the quality, accuracy, or suitability of the courses and programs offered on our website.
   
   

Amendments and Termination

We reserve the right to modify, update, or terminate these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes.

Contact Us

If you have any questions, concerns, or requests regarding our Terms and Conditions, please contact us at info@nextgencampus.edu.lk.